Operating model transformation is essential for businesses to enhance agility, drivNon-banking financial companies (NBFCs) have been at the forefront of providing financial support to businesses that have been underserved previously by the behemoth financial institutions. These companies are non-banking branches serving credit, loans, and other facilities through technology-driven systems. As per Statista 2022, over 9,680 NBFCs have been registered with the Reserve Bank of India. Given the value generated by these companies, there is a need to empower their functional and operational efficiencies by incorporating technology.