When did AI stop being an IT experiment and quietly become everyone’s daily coworker? From being a technology tested by specialized IT teams about five years ago, AI is now part of routine client-facing tasks handled by employees across business units. They use tools like ChatGPT, Google Gemini, and more recently, Claude, to summarize research, analyze data, generate ideas, create images, build reports, and automate daily tasks. In many organizations, this shift is organically driven by individual choices rather than formal deployment strategies.

By Valentino Alphonso