The performance improvement services provided by Practus assisted the hospital chain in reducing manual dependence on tracking compliance.

Client ROIIndustryOwnershipManagementNo. of EmployeesSizeProject Duration
A Chain of Hospitals7.6xHealthcareFamily ManagedProfessional100$10 million4 months

About The Company

Lifeline Hospital is a 325-bed multi-specialty tertiary care facility. It is a NABH-accredited facility. It is one of the best cancer and cardiac care facilities in South Asia. It has the largest pediatric facility in the region, as well as a liver and kidney transplantation facility, bone and joint care, a neuro ICU, a fertility and IVF facility, a robust laboratory, and comprehensive diagnostic facilities.​

Practus’ Role in Performance Improvement

  • There are two state-of-the-art hospitals, one in Mumbai and the other in Pune.​
  • At both locations, compliance with numerous pieces of legislation was tracked manually (hospitals, pharmacies, drugs, contractors, etc.)​
  • Insurance receipts, which accounted for 60% of the revenue, were manually reconciled.

Impact Delivered in Performance Improvement

  • Reduced dependence on manual compliance tracking.​
  • Two full-time equivalents (FTEs) were saved.​
  • By introducing a platform for tracking and reporting compliance, reliance on human tracking was reduced.​
  • Robotic Process Automation (RPA) was implemented for three-way reconciliation of insurance receipts with vouchers and sales receipts, as well as input into the books.​

See how Practus can assist you in improving your organization’s Performance