IT, IT Services, ITeS, and BPO are all terms that are frequently used interchangeably in a variety of contexts. IT (Information Technology) refers to the entire range of information-processing technologies, including software, hardware, communication technologies, and related services.
The drivers of the sector have expanded beyond cost-saving to include other key influencers such as the need for sustained performance improvement, access to a global talent pool, and the need for a flexible and scalable organization – prompting organizations to re-evaluate and restructure their business strategies.